RETURN & REFUND POLICY
Effective Date: 18 September 2026
At Yellow Muslin, every product is carefully inspected and quality-checked before dispatch. As our products are premium handcrafted home furnishings and designer products, we maintain strict quality standards to ensure that every order reaches you in excellent condition.
1. No Return for Change of Mind
Yellow Muslin follows a No-Return Policy for products that are delivered correctly and in good condition.
Returns or refunds are not accepted for reasons such as:
- Change of mind after placing the order
- Change in colour or design preference
- Product not matching personal décor preferences
- Incorrect selection of size, colour, design or quantity by the customer
- Products that have been used, washed, altered or damaged after delivery
We therefore request customers to carefully review the product description, dimensions, images and specifications before placing an order.
2. Damaged, Defective or Incorrect Product
If you receive a product that is damaged, defective, incorrect, or materially different from the product described/ordered, please contact us at niharikapandeydesigns@gmail.com at the earliest.
For eligible cases, we may provide a replacement or refund, as applicable, after verification of the issue.
To help us process your claim efficiently, please:
- Contact us within 48 hours of delivery
- Share clear photographs/videos showing the product and the reported issue
- Retain the original packaging until the issue has been resolved
- Do not use, wash, alter or otherwise modify the product before the claim is assessed
We strongly recommend recording an unboxing video when opening your parcel, particularly for high-value orders. This helps us investigate transit-related damage and resolve claims efficiently.
3. Transit Damage
All products are inspected and securely packed before dispatch. If a product appears to have been damaged during transit, please notify us within 48 hours of delivery with photographs/videos of:
- The outer packaging
- Shipping label
- Product packaging
- The damaged product
- The specific damage
Our team will review the information and determine the appropriate resolution.
4. Quality Inspection
Every Yellow Muslin product undergoes a quality check before dispatch. As our products are handcrafted, minor variations in texture, weave, embroidery, print, colour or finish may naturally occur and are not necessarily considered defects.
Such variations are a characteristic of handcrafted products and contribute to their individual character.
For any queries, reach us at niharikapandeydesigns@gmail.com.